If you've run the generate payment claim, but the trip still shows as approved, this is because the generate payment claim wasn't complete. You need to run the generate payment claim again, to do this, follow the steps below in back office.
Click Core Expense, then click Enquiry.
Click Expense Trip Enquiry, then enter the expense group.
Check the list of approved trips, then click the exit
icon.
Click Input, then click Generate Payment Claims.
Next to the relevant run number, select the Submit Update check box.
Click the save
icon.