When a back office user is unable to approve claims, this is because the user's access levels are insufficient.
To resolve this, follow the steps below in back office.
📌 Note: If the user is not set up as a back office user, you need to set up the user in back office first.
Click Core Expense, then click Reference.
Click Reference M-R, then click Oracle User/Approver Link.
In the Oracle User and Approver No. fields, enter the employee username.
Link the user to an approver number set up as a claimant approver.
Click the save
icon, then click the exit
icon.
Click Reference, then click Reference S-Z.
Click User Maintenance, then click the add
icon.
In the ORACLE Username field, enter the username.
In the Approval Indicator field, set the approval indicator to A.
To save this, click the save