When a back office user can't view claimant details on any expense screen in back office, this is due to insufficient access levels. The back office user lacks access to the employee's expense group and input location.
To resolve this, follow the steps below in back office.
Click Core Expense, then click Reference.
Click Reference S-Z, then click System Users.
Click the add
icon.
In the Username field, add the back office username.
In the Expense Group field, enter the relevant expense group.
In the Input Location field, enter the input location.
To save this, click the save
icon.