When a back-office user cannot view a claimant's record in back office, this is because one of the fields mentioned below wasn't populated for the claimant.
The claimant was created but failed to be set up correctly on the Core Expense module. Before an employee can make claims on the Core Expense module, you need to set them up as a claimant.
A support analyst is required to update the fields. Please raise a new case online, reference the title of this article, and provide the following information.
Claimant number
Expense group
Input location
Scale Class
Scale Code