When you process an expense run in Core Expense, you can confirm that the expense process has been completed by checking the job queue in back office.
To review the job status, follow the steps below.
Click Core Expense, then click Tools.
Click Job Queue.
From the Task Type drop-down menu, select Completed Tasks.
This will display all the completed expense processes and the back office user who completed each step.
If the job Status field shows 2, then the job has been completed.
From the Task Type drop-down menu, select Uncompleted Tasks.
If the job Status field shows 1, then the job hasn't been completed.
If the job status remains stuck at status 1 for more than five minutes, a locked object on the database causes this issue when the expense job is attempting to run. This occurs when a back office user accesses data required for the expense job to run, resulting in a lock on the database.
The job will not be complete until the lock is resolved, which can be done by the back office user leaving the Core Expense screen or allowing their session to time out.