When paid claims come across to a new expense run, this is because the expense run is still open. To check which expense run process is missing from the expense run, follow the steps below in back office.
Click CoreExpense, then click Tools.
Click Process Log.
To query the relevant expense group, click the query
icon.
To search for the relevant expense group and run number, click the search
icon.
In the Expense Group and Week No. fields, enter the relevant expense group and run number.
Click the query
Once you've identified the open process, you need to close the expense run.