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Paid claims still showing as Processed

Expenses claims where processed and claimants have been Paid, however these expenses are still showing as Processed.

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Written by Harry Ledger
Updated over a month ago

This issue is usually caused when the Expense Run hasn't been finished as the Complete Cheque Update has not been run. The Complete Cheque Update moves the status from Processed to Paid. If this is not run then trips will stay as Processed.

Check the Process Log

  1. Go to Back Office, CoreExpense, Tools, Process Log.

  2. Search for the Expense Group and Week Number (Run Number).

  3. Check for 'Update Submitted' and 'Complete Update' status.

  4. If these are missing, then the Complete Cheque Update has not been run.

Run the Complete Cheque Update

  1. Go to Back Office, CoreExpense, Update, Complete Cheque Update

  2. Enter Expense Group.

  3. Cheque Date, Current Run Number and New Run Number will auto populate.

  4. Check the Current Run Number is correct.

  5. Click OK.

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