If you're running the generate payment claims and the above error appears, this is because the previous expense run number wasn't closed off. The expense run will need to be closed out before you can move on to the next run number.
You can review the process log in back office to see which stages of the expense run aren't complete. To do this, follow the steps below.
Click CoreExpense, then click Tools.
Click Process Log, then click the query
icon.
In the Expense Group and Week No. field, enter the expense group and run number.
To view the run number, click the query
icon.
Note the stages of the process type to see which steps have been completed.
Complete the remaining steps of the expense run to close off the previous run.