If you see the above error message when you attempt to submit an expense item, this is because of the receipt file name or the duplicate items option being disabled.
To resolve this, follow the steps below.
Receipt file name
The receipt filename that will be uploaded should not contain any special characters such as an apostrophe. You need to remove any special characters, rename the receipt file, and upload the file again.
Duplicate items disabled in back office
If you disable the duplicate item option, employees can submit expense items with duplicate values. To avoid the submission of duplicate expense items, you'll need to enable the Duplicate Detection option in back office. For example, by enabling Duplicate Detection based on date, employees cannot submit items with dates used in previous submissions.
To configure the Duplicate detection settings, follow the steps below in back office.
📌 Note: Duplicate detection can be enabled to detect Date, Time and Cost Centre.
Click CoreExpense, then click Reference.
Click Reference S-Z, then click System Parameters.
Under the Common Tab, select the relevant Duplicate Detection option.