If you see an Invalid Code error message when viewing the claimant's details in back office, this is because an incorrect BIC code has been used for the claimant. To add a new BIC code, follow the steps below.
Back office
📌 Note: If you're unable to follow these steps, please follow the steps in the Portal section of this article.
Click CorePay, then click Reference.
Click Bank Details, then from the Type dropdown, select BIC.
Click the Search
icon and in the BIC field, enter the BIC code.
Click the Query
icon. If no results appear, the BIC code has not been configured.
Click the Add
icon and fill in the following fields:
BIC Code
Bank Name
Address
To save this, click the Save
icon.
Portal
From the dashboard menu, select Payroll Dashboard.
Click Settings, then click Bank Details.
Click BIC, then Click Add BIC.
Fill the following fields:
BIC
Bank Name
Address
Post Code
Click OK.