If you encounter an Error calling py_err.payroll_submission message when you try to submit the ERR file, it is due to an issue with the employee data. This issue may result from changes made to an employee's data, such as moving their expense group or pay group during the expense run.
To resolve this, follow the below steps.
Check for any new employees in the expense run and confirm if they have been properly set up as claimants.
Check if any employees in the expense run have recently changed their expense group or pay group during the run.
Please raise a new case online and reference the title of this article, including the employee number. Our support team will remove the employee's claim from the expense run.
After removing the expense trip and claim, run the validation again.
Generate the ERR file again.