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Error: Complete update cannot be run as the Paypath data has not been created

When running the complete cheque update in PeopleXD Expense, the following error appears: Complete update cannot be run as the Paypath data has not been created.

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Written by Harry Ledger
Updated over a month ago

If the above error occurs, it is because the create paypath data step has not yet been run.

To resolve this, follow the steps below in the back office.

Resolution 1

The Create Paypath Data step will need to be carried out before you can close off this run, by following the steps below:

  1. Go to CoreExpense.

  2. Select Update.

  3. Create Paypath Data Resolution.


Resolution 2

If you pay expenses through Salaries rather than Credit Transfer, this error might appear if there is a Claimant in the Expense Run who is set up with a Pay Method of CT rather than SP on the Claimant Screen.

  1. Go to CoreExpense.

  2. Select Reference.

  3. Click C-C Claimant.

  4. Check the processed trips for a pay method of Credit Transfer in order to find the claimant with this set up.

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