This issue will occur if the current tax year is not up to date in the expense module. To resolve this issue, please follow the steps below.
In Back Office, go to CoreExpense.
Select Reference, then Reference C-C, followed by Company Code.
Enter the company code in question and search.
Ensure the Start Year Dates are correct.
📌 Note: The Dates may be incorrect because the expense year-end process has not been completed. Please see the year-end user guide for further details.