Check if there is a trip entered to clear the advance outstanding in Back office , Core Expense , Input, Create/Maintain Expense Items , search for claimant.
If there are none, you will need to create a dummy trip because we used to manually update the advances in cases like this, but we no longer do so because it causes problems in the future, so dummy trips are preferable.
To create a dummy trip ensure the value relates to the value you would like to clear down, go into Back office, Core Expense, Input , Create/Maintain Expense Items , New Trip, Trip Detail , View claimant's Outstanding Imprest and attach the advances to new trip.
If there is a dummy trip present check to see if there is a date recouped, if there is no date this would require a support analyst to run in an update to update the date recouped field. Please raise on online support case and reference this article on the case.
Advance recouped but still showing as outstanding
Advance has been recouped last year but still showing as outstanding for claim input this current year.
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Written by Harry Ledger
Updated over a month ago